Refund policy

At Adou's Store, we want you to shop with confidence. If you need assistance with a return, refund, damaged item, or incorrect order, we're here to help every step of the way.

30-Day Return Window

You have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unused (when applicable), unopened, in the same condition you received it, and in its original packaging. Please include your order confirmation or other proof of purchase with your request.

Personal Care Items

For hygiene and safety reasons, opened or used personal care products—including skincare, body care, hair care, beauty products, and beauty tools—cannot be returned unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, email us at support@adoustore.shop with your order number, the reason for your request, and, if applicable, photos of the item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or due to our error.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@adoustore.shop within 7 days of delivery with your order number and clear photos of:

the item received
any visible damage
the packaging, if applicable

We’ll review the issue and work with you to resolve it as quickly as possible.

Refunds

Once we receive and inspect your approved return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.

Exchanges

Adou’s Store does not offer direct exchanges. If you would like a different item, color, or variant, please return the original item if it is eligible under this policy and place a new order.

If you received a damaged, defective, or incorrect item, please contact us at support@adoustore.shop so we can help resolve the issue.

Return Approval

All return requests are reviewed individually to ensure they meet the eligibility requirements outlined in this policy. We reserve the right to decline returns that do not meet these conditions.