Refund policy

Refund Policy

At Adou's Store, we want you to shop with confidence. If you need assistance with a return, refund, damaged item, or incorrect order, we're here to help every step of the way.

30-Day Return Window

You have 30 days after receiving your item to request a return.

To begin a return, please contact our customer support team within this period.

Return Eligibility

To be eligible for an ordinary return, your item must:

Be unused and unopened.
Be in the same condition you received it.
Be in its original packaging.
Include all original accessories, if applicable.

Please provide your order confirmation or other proof of purchase when requesting a return.

These ordinary return conditions do not prevent you from contacting us about damaged, defective, or incorrect items.

Personal Care Items

For hygiene and safety reasons, opened or used personal care products, including skincare, body care, hair care, beauty products, and beauty tools, cannot be returned for ordinary change-of-mind reasons.

If a product arrives damaged, defective, or incorrect, please contact our customer support team so we can arrange an appropriate resolution.

Any additional product-specific return restrictions will be clearly disclosed on the applicable product page.

How to Start a Return

To request a return, email us at support@adoustore.shop.

Please include:

Your order number.
The reason for your return.
Photos of the product, if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send merchandise back without contacting us first.

Return Method & Shipping

Adou's Store accepts eligible returns by mail.

Customers are responsible for return shipping costs for ordinary returns, including change-of-mind purchases.

If an item arrives damaged, defective, or incorrect, Adou's Store will arrange an appropriate resolution and cover any return shipping costs required due to our error.

Original shipping charges are non-refundable unless required by law or the return is due to our error.

Restocking Fees

Adou's Store does not charge restocking fees on eligible returned items.

Return Address

Once your return request has been approved, please follow the shipping instructions provided by our customer support team.

Approved mail-in returns should be sent to:

Adou's Store

1801 NW 81st Ter

Miami, FL 33147

United States

Please contact us before mailing any merchandise so that we can authorize the return and provide the appropriate instructions.

Our return address is not a retail storefront. Adou's Store operates exclusively online and does not offer in-person shopping, purchases, or walk-in returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us at support@adoustore.shop within 7 days of delivery, whenever possible.

Please include your order number and clear photos or videos showing:

The item received.
Any visible damage or defect.
The packaging, if applicable.

Our customer support team will review the issue and coordinate with our fulfillment partner to arrange an appropriate resolution, such as a refund or replacement.

A physical return is not ordinarily required for qualifying damaged, defective, or incorrect items.

If a return is necessary, Adou's Store will provide the appropriate instructions and cover the required return shipping costs.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

For approved refunds that do not require a physical return, we will process the refund within 10 business days of approval.

Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Exchanges

Adou's Store does not offer direct exchanges.

If you would like a different item, color, or variant, please return the original item if it is eligible under this policy and place a new order.

If you received a damaged, defective, or incorrect item, please contact us so we can help arrange an appropriate resolution.

Return Approval

All return requests are reviewed individually to ensure they meet the eligibility requirements outlined in this policy.

We reserve the right to decline ordinary returns that do not meet these conditions, subject to applicable law.

Need Help?

If you have questions about returns, refunds, or this policy, please contact us using the information below.