Contact Us
We're Here to Help
Whether you have a question about a product, your order, shipping, or anything else, we're happy to help.
Our goal is to provide friendly, timely support and make your experience with Adou as smooth as possible.
Customer Support
For all inquiries, please contact us at:
Email: support@adoustore.shop
We aim to respond to all messages within 1–2 business days.
Before You Contact Us
You may find your answer more quickly by visiting our:
- FAQ
- Shipping Policy
- Returns & Refund Policy
These pages cover many of the questions we receive most often.
Please Include
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- A brief description of your question
- Photos (if you're reporting a damaged or incorrect item)
The more information you provide, the faster we'll be able to help.
Our Support Hours
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Messages received outside business hours will be answered as soon as possible during the next business day.
Our Commitment
At Adou, we believe great customer service is just as important as great products.
Every message is handled with care, honesty, and respect because your experience matters to us.
Thank You
Thank you for choosing Adou.
We appreciate your trust and look forward to helping you whenever you need us.