Frequently Asked Questions

Orders

Can I cancel my order?

If your order has not yet been processed, we'll do our best to cancel it. Please contact us as soon as possible at support@adoustore.shop.

Once an order has been processed or shipped, we may no longer be able to cancel it.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become available after your order has been shipped.

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days, excluding weekends and U.S. holidays.

Delivery times depend on the fulfillment location of your product.

Products shipped from U.S. warehouses:

Processing: 1–3 business days.
Standard shipping: 3–5 business days.
Total estimated delivery time: 4–8 business days from purchase.

Products shipped from China warehouses:

Processing: 1–3 business days.
Standard shipping: 10–15 business days.
Total estimated delivery time: 11–18 business days from purchase.

During busy periods, order processing may take up to 5 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, severe weather, holidays, or other circumstances outside our control.

For additional information, please review our Shipping Policy.

Do you offer free shipping?

Yes! Adou's Store offers free standard shipping on U.S. orders of $50 or more.

Orders under $50 have a $5.99 flat-rate standard shipping charge.

Returns & Refunds

What is your return policy?

Adou's Store accepts eligible returns within 30 days of delivery.

For ordinary returns, items must be unused, unopened, in their original condition, and in their original packaging, with all original accessories, if applicable.

For hygiene and safety reasons, opened or used personal care products are not eligible for ordinary change-of-mind returns.

If your order arrives damaged, defective, or incorrect, please contact us at support@adoustore.shop so we can arrange an appropriate resolution.

Eligible ordinary returns are accepted by mail. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We do not charge restocking fees.

For complete return instructions and refund information, please review our Returns & Refund Policy.

How do I request a return?

Simply email us at support@adoustore.shop with:

Your order number
The reason for your return
Photos of the item if it is damaged or incorrect

We'll guide you through the next steps.

Products

How do you choose your products?

Every product is carefully evaluated before becoming part of Adou's Store.

We look for:

Practical everyday use
Quality materials and thoughtful design
Honest product information
Long-term value
A positive customer experience

Our goal isn't to offer the largest selection—it's to build one you can trust.

Will you add more products?

Yes.

We're continually expanding our collection with thoughtfully selected products that meet our quality standards.

Rather than adding products quickly, we prefer to grow carefully and intentionally.

Customer Support

How can I contact Adou's Store?

You can reach our support team anytime at:

support@adoustore.shop

We're always happy to help.

How long does it take to receive a response?

We aim to respond to all inquiries within 1–2 business days.

Every message is reviewed with care, and we'll do our best to assist you as quickly as possible.

Why should I shop with Adou's Store?

At Adou's Store, we believe self-care should be simple and trustworthy.

Instead of offering thousands of products, we carefully select items that are practical, thoughtfully designed, and provide lasting value. Every product is chosen with one question in mind: