Frequently Asked Questions
Orders
Can I cancel my order?
If your order has not yet been processed, we'll do our best to cancel it. Please contact us as soon as possible at support@adoustore.shop.
Once an order has been processed or shipped, we may no longer be able to cancel it.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to become available after your order has been shipped.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days.
After processing, most U.S. orders arrive within 5–10 business days.
Please note that shipping times are estimates and may vary due to carrier delays, weather, or holidays.
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $50.
Shipping costs for orders below this amount are calculated at checkout.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unused, in their original condition, and include their original packaging.
For complete details, please visit our Returns & Refund Policy page.
How do I request a return?
Simply email us at support@adoustore.shop with:
- Your order number
- The reason for your return
- Photos of the item if it is damaged or incorrect
We'll guide you through the next steps.
Products
How do you choose your products?
Every product is carefully evaluated before becoming part of Adou.
We look for:
- Practical everyday use
- Quality materials and thoughtful design
- Honest product information
- Long-term value
- A positive customer experience
Our goal isn't to offer the largest selection—it's to build one you can trust.
Will you add more products?
Yes.
We're continually expanding our collection with thoughtfully selected products that meet our quality standards.
Rather than adding products quickly, we prefer to grow carefully and intentionally.
Customer Support
How can I contact Adou?
You can reach our support team anytime at:
We're always happy to help.
How long does it take to receive a response?
We aim to respond to all inquiries within 1–2 business days.
Every message is reviewed with care, and we'll do our best to assist you as quickly as possible.
Why should I shop with Adou?
At Adou, we believe self-care should be simple and trustworthy.
Instead of offering thousands of products, we carefully select items that are practical, thoughtfully designed, and provide lasting value. Every product is chosen with one question in mind:
Would we confidently recommend this to a friend or family member?
If the answer isn't yes, it doesn't become part of our collection.